RCO — Installation

Professional Training Services

RCO products are completely configurable, so you can expect a high-end solution to be up and running for your business within a few days.

You do not need to invest a lot of money and months of consulting time to configure, customize and deploy RCO products as you would with products from other vendors.

>>	Installation and Configuration
>>	Data Migration
>>	Product Upgrade
>>	System Integration
>>	Custom Report Creation
>>	Perforce Integration Configuration
>>	Custom Development and Consulting Services


RCO products are very easy to install, configure and maintain. With minimal training you can install and configure any of our solutions by yourself. However, you may still require professional consulting services from RCO for the following reasons:
	You want to deploy our solution quickly and efficiently with minimum effort from your own teams.
	To train your team while deploying the solution, you want the installation, configuration, and training services at your site.
To get the most out of your investment in our solution, you want a service engineer onsite during implementation to identify additional configuration and installation issues, and help you to take advantage of the powerful features in our products.

Installation/Configuration

One of RCO's experienced service engineers will work with you to install and configure your RCO solution. From business analysis to workflow design, GUI customization to advanced feature setup, a RCO service engineer will work with you shoulder-to-shoulder to optimize your business processes and ensure a smooth rollout of your RCO solution.

>>	Installing the product on server(s) and one client machine, and presenting guidelines on how to install on other client machines.
>>	Analyzing business needs.
>>	Designing a workflow.
>>	Customizing the GUI, including designing custom pages.
>>	Defining master-detail relationships between fields.
>>	Organizing the team (create account types, teams and folders, assign privileges).
>>	Setting up e-mail services (e-mail notification, e-mail submission, etc.).
>>	Creating templates (event templates, service templates, sales templates, etc.).
>>	Setting up RCO Web solutions for both internal teams and external customers.
>>	Configuring other Admin settings.
>>	Basic training for both end users and administrators, if time permits.

Service is offered either on-site, or online through Placeware Conferencing.

Prices for on-site Service — RCO will send an experienced service engineer to your site for service.

RCO Service Department— Call:1-800-972-3027, E-mail: royn@rco.com